Question 1

What does a plumbing maintenance contract include?

Accepted Answer

Scheduled inspections of the plumbing that fails most often in occupied buildings: drain stacks and main drains, risers and shut-off valves, toilets, faucets and flush valves, water heaters, sump and sewage pumps, and backflow preventers. It also sets out priority scheduling for call-outs between visits, agreed labour rates, 24/7 emergency coverage, and a written report after every visit. Elevate Service Group Plumbing writes each agreement to the property, so a 100-unit condominium, a plaza with four restaurants and an industrial building do not get the same checklist.

Question 2

How often should commercial plumbing be inspected?

Accepted Answer

At least once a year for any commercial or multi-unit building, with backflow devices tested annually under your municipality's cross connection control program. High-use properties, restaurants, buildings with aging risers, and anything with a history of backups or floods usually justify quarterly or semi-annual visits. We recommend a frequency per building after the walkthrough rather than one schedule across the whole portfolio.

Question 3

Do you cover multiple buildings in different cities?

Accepted Answer

Yes. We are based in New Hamburg and cover Southwestern Ontario and the Greater Toronto Area, including Kitchener-Waterloo, Guelph, London, Hamilton, Toronto and the GTA, under one agreement with one point of contact. For portfolios that extend beyond Ontario, Elevate Service Group's operating companies service accounts across Canada, so the relationship can follow the portfolio.

Question 4

Who is responsible for plumbing repairs in a condo in Ontario?

Accepted Answer

In general terms, the condominium corporation maintains the common elements, such as main drains, risers, shut-offs serving more than one unit, and the mechanical room, while unit owners are responsible for fixtures and pipes that serve only their unit. The corporation's declaration sets the exact line, and it varies between buildings. Maintenance contracts for condo corporations cover the common elements, and we can quote in-suite work for owners or the corporation as needed. Confirm the split with your property manager or the declaration before assigning a repair.

Question 5

How is a plumbing maintenance contract priced?

Accepted Answer

Most agreements combine a fixed annual or monthly fee for the scheduled inspections and reporting with agreed labour rates for repairs and call-outs, quoted before the work is done. The fee depends on the number of buildings, the fixture and pump count, the inspection frequency and whether annual backflow testing is included. Elevate Service Group Plumbing prices per property after the walkthrough and puts the full schedule of rates in the agreement so there are no surprises on the invoice.

Question 6

Can the same contract cover electrical and other facility work?

Accepted Answer

Yes. Elevate Service Group Plumbing is the plumbing division of Elevate Service Group, whose operating companies cover electrical, LED lighting retrofits, construction and renovations, and general facility maintenance. A property manager can hold one relationship for the trades that keep a building running, with consolidated invoicing and one set of compliance documents on file. Tell us which trades you want covered and we will scope the agreement accordingly.

Plumbing Maintenance Contracts for Property Managers and Commercial Facilities

One Contract, One Invoice, Every Building Covered

From Site Walkthrough to Signed Agreement

1. Portfolio walkthrough

2. Written agreement

3. First quarter review

Talk to us about your portfolio

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